ACCEPTED PAYMENT OPTIONS
Gotfare supports a broad selection of secure payment methods so you can check out with ease. You're welcome to pay using American Express, Apple Pay, Mastercard (Maestro included), PayPal, Shop Pay, Union Pay, and Visa (both credit and debit cards).
THE CHECKOUT PROCESS
Every transaction goes through secure, encrypted payment gateways in real time. Checkout starts once you've added your items to the basket and looked over what you've selected. From there, you'll enter your delivery address, choose your preferred payment method, and confirm the transaction. Once payment goes through, an order confirmation appears on screen and lands in your inbox.
PAYMENT SECURITY
We protect your financial data with industry-leading security practices. Our website relies on SSL encryption to keep all data transfers safe. We fully comply with PCI DSS (Payment Card Industry Data Security Standards). Card details are tokenised during processing and never held on our servers. On top of that, we use 3D Secure authentication for added verification, and automated fraud detection systems keep an eye out for suspicious behaviour.
CURRENCY
Every price shown on our website appears in British Pounds Sterling (£). If your card was issued outside the United Kingdom, your payment provider will automatically convert the total using the exchange rate that applies at the moment of purchase.
ORDER CONFIRMATION
Once payment goes through successfully, you'll see confirmation on your screen straight away. An email will also arrive with your full order details and a unique reference number so you can track the order.
PAYMENT ISSUES
If your payment doesn't go through, the reason may be insufficient funds in your account, an expired or blocked card, restrictions placed by your card issuer, or short-term technical glitches. It's worth double-checking that everything you entered is correct. If it still won't process, get in touch with your bank or card provider to sort out any authorisation problems. You can also try paying with a different method. Our customer service team is happy to help as well.
FEES AND CHARGES
Gotfare doesn't add any surcharges when processing your payment. That said, your bank may charge fees on international or foreign currency transactions. Currency conversion charges could also come from your card issuer, and third-party payment platforms such as PayPal may operate under their own fee structures.
PAYMENT SUPPORT
Got questions about payments, running into transaction problems, or need some technical help? Reach out:
GOTFARE
Address: 20 Goldsmith Rd, Grantham NG31 9QW, United Kingdom
Email: support@gotfare.com
Phone:+447451258371
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond within 24 hours.