FAQs

DELIVERY

How long before my order arrives?

Orders go through processing within 1–2 business days, followed by 3–5 business days of courier transit. That means your parcel should be with you in around 4–7 business days in total. For the full breakdown, take a look at our Shipping Policy page.

Is there a shipping charge?

Nope. Standard shipping on every order within the United Kingdom is completely free. You'll find more details on our Shipping Policy page.

Do you ship abroad?

At the moment, Gotfare only delivers to addresses in the UK. International shipping isn't something we offer right now.

Can I track my parcel?

Yes. As soon as your order is dispatched, we'll send you an email containing a tracking number. You can use it to follow your parcel's progress on our tracking page.

RETURNS & REFUNDS

What's your return policy?

Items can be returned within 30 days of receiving your order. They need to be unworn, unused, and packed in the original packaging, in the same condition they arrived.

What if my item is damaged or faulty?

If your product arrives defective or damaged, drop us an email at support@gotfare.com and include photos of both the item and its packaging. We'll send out a free replacement and cover all return shipping costs.

When will I get my refund?

Once your return has arrived and been approved, refunds are handled within 7 business days. The money will be sent back to your original payment method, though your bank may take a bit of extra time to reflect it in your account.

Are there restocking fees?

No. Gotfare doesn't charge any restocking fees on returned items.

EXCHANGES & ORDER CHANGES

Can I exchange an item?

Yes, exchanges aren't a problem. Just contact our customer service team with your request. You'll need to send back the original item first, and we'll ship out the replacement once it reaches us.

Can I cancel my order?

Orders can be cancelled up until they're shipped. Once your parcel has been dispatched, cancellation isn't possible anymore and you'll need to go through our standard returns process.

Can I make changes to my order?

Changes are only possible before the order leaves our warehouse. If you need something modified, please email us right away at support@gotfare.com. After dispatch, we're unable to make any adjustments.

PAYMENTS & SECURITY

Which payment methods can I use?

We accept a wide selection of secure options, including major credit and debit cards along with digital wallets like PayPal, Apple Pay, and Shop Pay. Payment icons are shown at the bottom of our website, and you can find complete details in our Billing Terms & Conditions.

Is my payment information safe?

Definitely. All transactions are encrypted with SSL technology, and we're fully compliant with PCI DSS security standards. Your full card details are never kept on our servers.

PRODUCTS & SIZING

How do I pick the right size?

Every product page features a detailed sizing guide to help you find the right fit. If you're still uncertain, our customer service team can offer personalised recommendations.

What if something is out of stock?

Items that are currently unavailable are clearly labelled on the site. You can sign up for restock notifications directly on the product page, and we'll let you know as soon as the item comes back.