Refund policy

Here at Gotfare, we're confident in what we sell and we genuinely care about your experience. When an order doesn't go as planned, we've kept our return and refund process straightforward so you're not left waiting around.

FAULTY, DAMAGED, OR WRONG ITEMS

Did your parcel arrive broken, defective, or containing the wrong product? Get in touch within 30 days of delivery by writing to support@gotfare.com. Be sure to include your order number together with clear photographs that show the issue.

When items are damaged in transit or shipped incorrectly, you'll be offered a replacement, store credit, or a full refund — whichever we determine is most appropriate. No restocking fees apply to any of our returns. The cost of arranging and purchasing a return label falls to the customer.

EXCHANGES

Looking to swap for a different size, colour, or product altogether? Exchanges aren't a problem. Just contact our customer service team and they'll walk you through what happens next.

STANDARD RETURNS – 30 DAYS

Had a change of heart? Eligible items may be returned within 30 days from when your order arrives, as long as they are:

• Never worn or used
• Still in their original condition
• Packed in the original packaging

Orders can be cancelled during the first 48 hours after purchase, but only if the parcel hasn't already left for shipping. Provided the buyer requests cancellation before dispatch and within the cancellation window described on our website, the order will be cancelled.

Make sure the order number is written visibly on the outside of your return parcel. Return shipping costs are covered by you, and the original delivery charge won't be refunded on standard returns. Once your return reaches us, refunds are generally handled within 7 days — keep in mind your bank or card issuer might need extra time before the money shows up.

WHAT WE CAN'T ACCEPT

Returns cannot be processed for:
Parcels sent back without a valid order reference number

STARTING A RETURN

Please email support@gotfare.com before shipping anything back to us. Doing this lets us issue a return authorisation, share the correct return address, keep an eye on your parcel, and get your refund moving faster.

THE REFUND PROCESS

Once your return lands with us, we'll check the item and let you know if the refund has been approved. After approval, the amount will go back to your original payment method within 7 days. Depending on who you bank with, a few additional days may pass before the funds are visible in your account.

QUESTIONS?

Our customer support team is ready to help with anything return or refund related: